919-902-5252
Rodney Casey
PRICING & SCHEDULING

This page explains how we bill our clients and how convenient our scheduling process is.

Get To Know Us Better

Click the links below to go to the various pages on our individual mini-website provided by Our Town Appliance.  There's a lot of information in there, so don't be afraid to jump into it!

Pricing & Scheduling


This page explains how we bill our clients and how convenient our scheduling process is.  There's even a service example provided.

Appliance Parts


This page is where you can order appliance parts, request a parts quote or even research part numbers.

Appliance Sales


This page is where we offer new and used appliance options for you.  If we don't personally offer a sales solution, our authorized partners do.

Home


This one is pretty self-explanatory.  If you're ever lost you can find your way home here!

About Us


This page tells you how we got started, as well as all the products and services that we offer.

Contact Us


Again, pretty self-explanatory.  You can call, text, or email us with any questions or concerns.  Heck, you can even mail us.

How We Bill and Schedule:



PRICING 


We have four components to most repairs: the Diagnostic Charge, Parts, Tax, and Labor.


​We charge a Diagnostic Charge of $75.00, which includes the trip to your house and an accurate diagnosis.

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This is a one-time fee and is due when the diagnosis is given.

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At that point, an accurate estimate will be given of the cost to complete the repair.

​This will include any parts, tax, and the labor to install the parts or complete the repair.

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The parts, tax, and labor are not due until the repair is complete and normal operation verified.




SCHEDULING


We schedule in two-three hour windows for added convenience to you in planning your day.

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We offer online scheduling capabilities with phone or text verification and confirmation.


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We offer text reminders with the ability to respond.



Below is our Service Request Form​​ where you can input your information to request service on your appliance.




EXAMPLE


Let's just say your front load washer is leaking. At this point, you have some options. You can either give us a call or go online and initiate the service call.


Either way you will be given a two-three hour window within which we will arrive at your house and a phone call when we're en route.


Before your scheduled appointment time you will be given a text reminder, if it's not a same day repair, with the ability to respond in real time.


The time for your appointment has arrived and we are at your front door.  Click below to see how this unfolds.

We cover all of Johnston County including:



Archer Lodge
Benson
Clayton
Four Oaks
Kenly
Micro
Pine Level
Princeton
Smithfield
Wilson Mills​​​​​​​​​​​

Areas We Cover:
Zip Codes We Cover:

27504 (Benson)
27520 (Clayton)
27527 (Clayton)
27524 (Four Oaks)
27542 (Kenly)
27555 (Micro)
27568 (Pine Level)
27569 (Princeton)
27576 (Selma)
27577 (Smithfield)

We repair most makes and models including:



Brands We Repair:
  • Whirlpool
  • GE
  • KitchenAid
  • Hotpoint​
  • Frigidaire
  • Electrolux
  • JennAir
  • Amana
  • Roper
  • Kenmore
  • ​Admiral
  • Gibson
  • And More. Just Ask.​


Appliances We Repair:
  • Refrigerator/Freezer Repair
  • Washers/Dryer Repair
  • Stove/Cooktop Repair
  • Oven (single, double, combination) Repair
  • Dishwasher Repair
  • Microwave Oven Repair
  • Garbage Disposal Repair/Installation


Online Scheduling

Online Testimonials

Online Specials

Contact Page