919-902-5252
Rodney Casey
SERVICE EXAMPLE
Here's a service example, so you know what to expect when we arrive at your door.
Get To Know Us Better
Click the links below to go to the various pages on our individual mini-website provided by Our Town Appliance. There's a lot of information in there, so don't be afraid to jump into it!
Pricing & Scheduling
This page explains how we bill our clients and how convenient our scheduling process is. There's even a service example provided.
Appliance Parts
This page is where you can order appliance parts, request a parts quote or even research part numbers.
Appliance Sales
This page is where we offer new and used appliance options for you. If we don't personally offer a sales solution, our authorized partners do.
Home
This one is pretty self-explanatory. If you're ever lost you can find your way home here!
About Us
This page tells you how we got started, as well as all the products and services that we offer.
Contact Us
Again, pretty self-explanatory. You can call, text, or email us with any questions or concerns. Heck, you can even mail us.
Online Scheduling
Online Testimonials
Online Specials
Contact Page
The service technician arrives within the two-three hour window to repair your leaking front load washer. When you open the front door, he introduces himself and our company and offers to put on shoe covers and follows you to the laundry room. Once there he asks further questions about your problem to point him in the right direction and begins to check out your washer.
Fairly quickly, he determines that your washer door boot is the problem and calls you in to explain the problem and the solution to your problem. He then explains that he will go to the service vehicle to look up the part availability and pricing and will be right back in with a full estimate.
In the service vehicle he uses his laptop to research the correct part for your model number and determines that it is not one that we stock and will have to be ordered. At that point he calls the supplier and checks the availability of the part, the pricing, and the estimated time of arrival.
It is important to note here that the estimate does not change whether we have to order your part or have it in stock on the truck. You are always charged for ONLY ONE diagnostic charge and labor charge regardless of whether it takes one or two trips to complete the repair.
Next, the estimate is calculated and he heads back in to talk with you. If you approve the repair, the return trip is scheduled right then if possible, if not then as soon as the part is in we call and reschedule. We collect the $75.00 diagnostic charge and leave a receipt. If you decline the repair, we collect the $75.00 diagnostic charge, thank you for your business, advise you that this estimate is valid for 30 days if you change your mind, and leave contact information with a receipt. In certain situations, we may also collect a part deposit on certain special order parts which will be credited against the bill. But you will know this before you approve the repair if it applies.
If you decide to repair your appliance, then we return in the same two-three hour window format, with the text reminder and the call en route. We repair your appliance and test it for proper operation. At that point we collect the part, tax, and labor costs, as well as any shipping costs. We advise you again of the warranty coverage on the repair, thank you for your business and leave contact information.
We would have accepted check, cash, or a credit/debit card for payment and would have either given you a receipt or emailed/texted you a copy of the paid receipt before leaving your house. We do not allow charges on account unless arrangements have been made prior to the service call.
This is how we do business at Our Town Appliance.
Simple, straight-forward, and upfront. We look forward to earning your business. Thank you for your interest in our company.