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Rodney Casey

We're NOT the Good Guys!

Read below for an explanation of what that exactly means.

Hello, my name is Rodney Casey.  I am the owner of Our Town Appliance.  When I decided to re-open my own business, I sat down and thought long and hard about what would separate my business from my competitors. 

In my mind, a business that stands above the crowd will adhere to a few basic beliefs, characteristics and actions that shape and drive them.     

They must be small businesses with local ownership and a desire to grow. These two criteria keep you hungry and accountable.  We are both of these.

They must be unafraid to charge a professional fee and then give the level of professional service that commands that fee. These two criteria keep you profitable and flexible.  We believe that as well.

They must be willing to use that flexibility to stand behind their service 100%, even at a loss if necessary, and do the right thing the right way, even when it's not easy.  These two criteria demonstrate character and courage.  

We understand and believe that as well.

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Then I finally got to the meat of the matter:  Good enough just isn't good enough.

Any GOOD appliance service company knows how to accurately diagnose and fix an appliance or they wouldn't be in business.  Any GOOD appliance service company is not going to cheat you, lie to you, or steal from you or they won't be in business long.  Any GOOD appliance service company will smile and thank you for your business at the end of a successful repair, it's just the natural thing to do.

A GREAT appliance service company will smile, thank you for your business, and ask for a referral at the end of a disastrous repair. They may be walking away having just worked two hours for you free of charge, or even worse having just installed expensive parts that can't be returned.  Their long-term PROFESSIONAL PRIDE is worth more to them than their short-term financial loss. This made us understand that good service companies are fairly easy to find, but GREAT appliance service companies separate themselves from the others with PROFESSIONAL PRIDE.

So, we're NOT the good guys.  Good enough just isn't good enough for us.

Why use us?  We want to go the extra mile to separate ourselves from the "good guys". Call us or email us with your appliance repair concerns and we will get right back to you. 

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