Hello, my name is Rodney Casey. I am the owner of Our Town Appliance. I have been in the appliance service industry for over thirty years, since my father opened his service business in 1986. So many changes to the industry have occurred in these thirty years, but quality service at a fair price should never change.
At Our Town Appliance we source small service companies, some even one-man shops, who believe in quality work at all costs and then help them to grow their business.
We have a two-fold purpose at Our Town Appliance. First and foremost, we focus on you, the appliance owner. We strive to ensure that you have an excellent service experience by delivering professional service at a professional price, all backed by a warranty you can trust.
Secondly, we have a warm place in our heart for small business owners. We enjoy offering honest, hard-working technicians an alternative to the employer/employee grind. We are not a franchise, but we do offer some stability in providing service companies a steady base of people searching for the very service they are so good at. That allows them to step out and grow their business the right way.
Welcome to
Our Town Appliance
Acountability
There's a reason why it's a two-way street as far as the selection process goes when adding on new providers. They have to see the value in what our company brings to the table for their business. But we have to see the value in what they bring to our entire family of providers and customers as well. They know they are being held to a standard that will be enforced by us. Small locally owned service companies have no one to pass the buck to. The buck stops with them. Therefore they have the power at almost any given time to do things right or make things right.
Desire
There's also a reason why we focus on small servicers. Most small service companies have a desire to be successful. They have a desire to provide a very good lifestyle for their family and children. They want to be recognized for the professionals that they are. Many just need help getting the word out about their expertise. They see the value in what we provide for their business and do not want to jeopardize losing their status.
Professionalism
This is the secret sauce that makes everything simmer. Find your local appliance service provider above to learn why this is so important.
At Our Town Appliance we have an obsessive focus on LOCAL service. IT'S EASY... and hard at the same time!
The easy part is the commitment: Find the best local appliance servicer an area has to offer and connect you to them. The hard part is the follow-through on our unwavering focus on professionalism.
We hold our servicers to a standard of professional excellence even when circumstances make it hard to maintain. That is what separates the good from the best. And that is the type of servicer we do everything to support and grow.
You know what we mean. It's easy to be professional when a job goes smoothly. It's the most natural thing in the world. But we've all that circumstance where a service experience goes south. Maybe it's a wrong diagnosis. Maybe it's a water leak that wasn't there before your appliance was repaired. You get the idea. What is the level of professionalism when you call with that information? Do they make promises they don't keep? Do they start avoiding your calls? Do they get angry and hang up?
Excellent professionalism would not allow that. Not all situations can be handled to everyone's satisfaction. That's just a reality in life. But all situations can be handled professionally.
We require a commitment to excellent professionalism. And that commitment is one you can feel from the first phone call to the final hand shake.
We have two slogans here at Our Town Appliance:
National Reach. Local Focus.
Don't let this one scare you. We are expanding into local markets across America, but our FOCUS will always be superior LOCAL service with local accountability.
"WHEN GOOD ENOUGH JUST ISN'T GOOD ENOUGH"
When you get to your state page, look for a somewhat controversial statement (so we've been told) that we place in a prominent blue box below the header.
Make sure to read the explanation in the box below that statement to understand exactly what that controversial (?) statement really means. It will also make our second slogan crystal clear.
MAKE SURE TO CLICK THE BOX ABOVE TO GO TO YOUR LOCAL APPLIANCE REPAIR PROFESSIONAL AND FIND EXACTLY WHAT WE'RE TALKING ABOUT!
