Well, buckle up and let's get this appliance repair journey started.
Step One: Research Us
We can't fix it if we don't know it's broken! Got a question you need answering before requesting for service? Let us answer it for you. You can call us, email us, or chat with us online. We were also considering Morse code and carrier pigeons, but our marketing team said they were kinda out-dated. We're all about options here at Our Town Appliance, but I guess we need to stick with the good ones :)
We make it an easy
step-by-step process:
Are you ready for an out of this world service experience?
EXCELLENT COMMUNICATION
From convenient text and email reminders to status updates. We keep you in the loop. An online customer portal is coming soon allowing you to check estimates, pay invoices, and check your job status 24 hours a day.
EFFICIENT & CONVENIENT PROCEDURES
Your time is valuable, just like ours.
We don't want to waste it.
COURTESY
We treat folks the way we want to be treated. That goes from the initial contact all the way through to the final payment.
WHAT TO EXPECT WHEN YOU CONTACT
OUR TOWN APPLIANCE:
What to expect when you schedule a service call with us:
- A two to three hour arrival window.
- Text and email appointment reminders.
- A phone call when in route to your house.
- An accurate diagnosis.
- A guaranteed estimate.
- Upfront labor pricing discussion.
- A warranty you can trust.
We give you a few options when scheduling with us:
1) You can always just call and we'll handle it.
2) Fill out our online service request form 24/7.
Our flat rate labor pricing is divided into categories based on the overall complexity of the repair and the technical knowledge needed to complete the repair. It always includes a Diagnostic Charge and a Labor Charge.
The first step in our appliance repair labor process is called the Diagnostic Charge, which consists of a travel fee and a diagnosis fee. We understand the value you place on an accurate diagnosis of your appliance's problem. In fact, we have determined that it is the single most important step in the repair process. We don't bill for the trip to your house, we bill for the diagnosis. We NEVER bill you for a trip to your house if a diagnosis isn't given, but we ALWAYS collect our Diagnostic Charge when the diagnosis is given. If you decide not to repair, or it is not repairable, then that is all that is owed. If you do repair the appliance, then the full amount of the Diagnostic Charge is applied against the total bill. For more perspective on the importance of a diagnostic-based service company versus a trip-based service company, click here to read our blog post on this subject.
The second step in our appliance repair labor process is called the Labor Charge. This is the actual labor charge to install your part or complete your repair without a part. Any completed service call flat rate price always includes a Diagnostic Charge and a Labor Charge. The important thing to note here is that the price doesn't change whether we have the part in stock and can complete it on the first trip or if we have to order the part and it takes us two trips. The price remains the same. You add in the parts, shipping (if applicable), and tax (in North Carolina they charge tax on parts, labor, and shipping) and then you have your completed call cost.
The table below shows our Flat Rate Labor Pricing. We have included some additional information on each category to help you out. You can also click the link below it to see which category common repairs NORMALLY fall into. All the prices below include NC sales tax.
Basic
Flat Rate
$75
This includes a trip to your house and an accurate diagnosis of your problem.
plus add
$30
to the Diagnostic Charge.
This is the minimum Labor Charge for a completed repair.
Normal
Flat Rate
plus add
$60
to the Diagnostic Charge.
This is the most common Labor Charge for a completed repair.
$105
Flat Rate
$135
Flat Rate
Difficult
Flat Rate
plus add
$90
to the Diagnostic Charge.
This Labor Charge is for a difficult and/or multi-part completed repair.
Complex
Flat Rate
plus add
$120
to the Diagnostic Charge.
This Labor Charge is for a very complex, time consuming, or two-man completed repair.
Major
Flat Rate
plus add
$190
to the Diagnostic Charge.
This Labor Charge is usually for sealed system repairs, tub installs, or transmission rebuilds.
$165
Flat Rate
$195
Flat Rate
$265
Flat Rate
You're in good hands.
We'll send out email and text reminders for you. We'll call when we are on the way. We'll guarantee our parts and labor for three months. We'll keep you updated on any status changes on part orders.
We won't leave you hanging.
919-902-5252
When you need your appliance repaired, we have found that there are two basic questions that we must satisfy for you in your mind:
Are they going to charge me too much?
Can I trust these guys?
We want you to check us out. Go to our full website. Go to our Facebook page to read any comments there. Go to our Google business listing. Check out our review website. Review our policies and pricing. Know what our payment procedures and warranties are upfront. We obviously aren't perfect, but we do the right thing.
The bottom line is this:
You can trust us to repair your appliance correctly at a fair and professional price.